We offer an easy and customer-friendly return and exchange process for a stress-free shopping experience. You can request a return or exchange within 2 months of delivery, even if the product is used, as long as it is in original condition. After approval, the customer is responsible for the delivery fee to return the parcel to us, and once tracking is shared, we will refund the product amount and reimburse the return delivery charges. If you receive a damaged, defective, or wrong item, contact us within 3 business days for a replacement or full refund. Exchanges depend on availability, and if not possible, a refund or store credit will be provided. Shop with confidence your satisfaction matters to us.

Your privacy is important to us, and we are committed to keeping your personal information safe and using it responsibly. When you place an order or contact us, we may collect details such as your name, phone number, email address, shipping and billing address, and payment information, which is processed securely. We use this information to process and deliver your orders, share order updates, provide customer support, improve our website experience, and prevent fraud. We do not sell or rent your information to anyone; it is only shared with trusted partners like payment processors and delivery services when needed to complete your order. We take reasonable steps to protect your data from misuse or unauthorized access, and our website may use cookies to improve performance and browsing experience. By using our website, you agree to this Privacy Policy, which may be updated from time to time, with any changes posted on this page.

We aim to deliver your orders quickly and safely. Orders are processed within 1–2 business days after confirmation. Delivery time usually ranges between 4–7 business days, depending on location and courier service. You will be notified once your order is shipped. Cash on Delivery (COD) COD is available. Please ensure exact cash/change is available at the time of delivery. If you require change, you must mention it in the delivery note while placing your order. Delivery may be delayed or canceled if payment cannot be collected due to lack of change. Delivery Charges Any delivery charges will be clearly mentioned at checkout. Delays & Address Issues Delays may occur due to courier or unforeseen circumstances. Please ensure your delivery address and contact details are accurate. For delivery-related queries, our support team is always available to assist.

Effective Date: Jan 15, 2025 Website: www.gettocart.com At GetToCart, we ensure a secure and smooth shopping experience across Pakistan. To improve order handling and reduce delivery refusals, we have established an Advance Payment Policy for certain order types. 1. Orders Above Rs. 4,000 - An advance payment of Rs. 500 is mandatory. - The remaining balance is payable via Cash on Delivery (COD). - Orders above Rs. 4,000 will only be processed after receiving the advance payment. This helps us prevent fraudulent orders and ensure timely deliveries. 2. Customized or Personalized Products - Require 100% advance payment at the time of order. - Non-returnable, non-exchangeable, and non-refundable due to custom production. - Processing starts after payment confirmation. 3. Accepted Payment Methods - Bank Transfer (details provided at checkout) - Easypaisa / JazzCash Please share your payment receipt or transaction ID for order verification. 4. Why Advance Payment? - Avoid fake or unverified orders. - Prevent return-to-origin (RTO) cases. - Prioritize genuine customers and reduce logistics costs. Security & Trust: All advance payments are securely handled through encrypted gateways. GetToCart does not store any payment details and follows strict data protection standards.